Privacy Policy

Last updated: [Insert Date]

This Privacy Policy explains how The Chilli Pod (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit thechillipod.ie, make a booking, or contact us.

We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring your information is handled safely and responsibly.

1. Who We Are

The Chilli Pod

97 Ringsend Road, Dublin 4, Ireland

Email: chill@thechillipod.ie

Phone: +353 1 2325600

Website: thechillipod.ie

We act as the Data Controller for the personal data we collect through this website.

2. Personal Data We Collect

We may collect the following information:

Information you provide directly

Name
Email address
Phone number
Booking details
Payment information (processed securely by third-party providers; we do not store card details)
Messages sent via contact forms or email

Information collected automatically

IP address
Browser type and version
Device information
Pages visited
Time spent on the site
Referral sources

This information is collected through cookies and similar technologies. For details, see our Cookie Policy:

thechillipod.ie/cookie-policy

Information from third-party services

If you book a session through an integrated booking system or payment provider, they may share necessary information with us to manage your reservation.

3. How We Use Your Personal Data

We process your data for the following purposes:

To manage bookings and appointments
To contact you regarding your booking or enquiry
To process payments
To improve our website and services
To send important service updates
To maintain site security
To comply with legal or regulatory requirements

We do not sell or share your personal data for marketing by third parties.

4. Legal Bases for Processing

Under GDPR, we rely on the following legal bases:

Contract – to manage your booking and provide our services
Consent – for non-essential cookies and optional marketing communications
Legitimate interest – to improve website performance, prevent abuse, and ensure site security
Legal obligation – for tax, accounting, or regulatory requirements

5. How We Share Your Data

We may share data with trusted service providers such as:

Booking and scheduling platforms
Payment processors
Website hosting providers
Analytics services (e.g., Google Analytics)
Email service providers

These third parties only process your data according to our instructions and must comply with GDPR.

6. International Data Transfers

Some service providers may store data outside the EU/EEA.

Where this occurs, we ensure adequate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)
Transfers to countries with an EU adequacy decision

7. Data Retention

We keep your personal data only for as long as necessary for the purposes outlined above:

Booking records: up to 7 years (for legal and accounting purposes)
Contact enquiries: up to 12 months
Analytics data: retention varies by provider

When data is no longer required, it is securely deleted.

8. Your Rights Under GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request a copy of your data in a portable format
Lodge a complaint with the Data Protection Commission (DPC)

To exercise any of these rights, contact us at:

chill@thechillipod.ie

9. Cookies

We use cookies to improve site performance, analyse traffic, and remember your preferences.

For full details, see our Cookie Policy:

thechillipod.ie/cookie-policy

10. Security

We take appropriate technical and organisational measures to protect your data, including encryption, secure hosting, and access controls.

However, no online transmission is ever completely secure, so we cannot guarantee absolute security.

11. Links to Other Websites

Our site may contain links to external sites. We are not responsible for their privacy practices.

Please review their policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy occasionally.

The latest version will always be available at:

thechillipod.ie/privacy-policy

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Email: chill@thechillipod.ie

Phone: +353 1 2325600

Address: The Chilli Pod, 97 Ringsend Road, Dublin 4, Ireland